Rejecting an Incoming Referral

Rejecting a Referral

If your organization is unable to provide services for a referral, you can reject the referral directly within the Rovicare portal. Providing a clear and timely response helps ensure the patient is quickly redirected to another appropriate provider.

When to Reject a Referral

You may need to reject a referral if:

• You do not offer the requested service

• You are at capacity or unavailable

• The patient is outside your service area

• Insurance is not accepted

• The referral is not a good fit for your organization

How to Reject a Referral

1. Navigate to the Incoming Workspace

2. Locate the referral

3. Click the Blue Decision icon next to the patient’s name

4. In the referral panel, select Accept Patient: No

5. Choose a rejection reason from the dropdown

6. (Optional) Add additional notes for context

7. Click Submit

What Happens After You Reject

• The referral status will update to Rejected

• The referring organization will be notified

• They can continue sending the referral to other providers

Best Practices

• Respond as quickly as possible to avoid delays in care

• Select the most accurate rejection reason

• Add notes when helpful to provide additional clarity

Please note: Providing a timely response is of the utmost importance.

Why This Matters

Timely and accurate rejections help:

• Ensure patients are quickly routed to available providers

• Reduce delays in care coordination

• Improve overall efficiency across the network