Secure Referral Chat Feature

Using the HIPAA-Compliant Chat Feature

Rovicare’s built-in chat feature allows you to communicate directly with other organizations in real time—securely and efficiently. This feature is fully HIPAA-compliant, ensuring that all shared information remains protected and tied to the specific referral.

What Is the Chat Feature?

The chat feature enables direct communication between referral partners within the context of a specific referral. This means:

• Conversations are secure and protected

• Messages are linked to the referral, keeping all communication organized

• No need for external calls, emails, or faxes to clarify details

This helps streamline coordination and reduces delays in patient care.

Key Benefits

• Faster Communication
  Quickly connect with referral partners to ask questions or provide updates

• Improved Care Coordination
  Keep all communication in one place, tied directly to the patient referral

• Secure Messaging
  Share information confidently within a HIPAA-compliant environment

• Reduced Administrative Work
  Minimize back-and-forth emails and phone calls

How to Use the Chat Feature

1. Open a referral from your dashboard

2. Select the chat icon within the referral

3. Type your message and send

All messages will remain associated with that specific referral for easy tracking and reference.

Best Practices

• Use chat for referral-specific communication (e.g., clarifications, updates, scheduling)

• Keep messages clear and concise to support quick responses

• Avoid duplicating communication across email or phone when possible

Important Notes

• Chat messages are referral-specific and do not carry over to other referrals

• All communication is securely stored and accessible within the referral record

• This feature is designed to support timely, compliant, and transparent collaboration